This Privacy Policy explains how 21bit Casino (“the Company”, “we”, “us”, or “our”) manages, processes, and protects personal data collected from users (“you” or “your”) of our website. This policy is designed to meet the requirements of Australian users and ensure compliance with relevant data protection laws and industry standards. By accessing or using the 21bit Casino website, you agree to the terms described in this Privacy Policy.
1. Data Controller Information
21bit Casino, operated by Dama N.V., is the data controller responsible for processing your personal information. Our registered office is at Julianaplein 36, Willemstad, Curaçao. For any privacy-related inquiries, you may contact us via our official support channels as indicated on our website.
2. Types of Data Collected
We collect and process various categories of personal data to provide our gaming services, ensure legal compliance, and enhance user experience. The following types of data may be collected:
Identification information, such as full name, date of birth, residential address, and nationality.
Contact details, including email address, telephone number, and other communication methods.
Account information, including username, password, and account activity records.
Financial and transactional information, such as payment details, deposit and withdrawal history, and cryptocurrency wallet addresses.
Technical data, including IP address, device type, browser information, and operating system.
Usage data, such as visit history, gameplay records, and user preferences.
Verification documents and information required for identity checks, such as copies of government-issued identification and proof of address.
3. Legal Basis and Purpose of Processing
We process your personal data based on several legal grounds, including:
Performance of a contract: To provide you with gaming services and fulfill our contractual obligations.
Legal compliance: To comply with legal and regulatory requirements, including anti-money laundering (AML) and know-your-customer (KYC) procedures.
Legitimate interests: To improve our services, prevent fraud, and ensure the security of our platform.
Consent: In cases where your explicit consent is required, such as for direct marketing communications.
The main purposes for which we use your data include account registration and management, providing customer support, processing payments, preventing unlawful activities, complying with legal obligations, conducting statistical analysis, and improving the quality and security of our services.
4. Data Sharing and Disclosure
21bit Casino may share your personal data with trusted third parties strictly as necessary to operate our business. Data may be disclosed to:
Payment service providers for processing deposits and withdrawals.
Identity verification and fraud prevention agencies to comply with AML and KYC regulations.
IT and software service providers supporting our website and security infrastructure.
Legal, regulatory, or law enforcement authorities when required by applicable law or in response to legal requests.
All third-party partners are contractually obligated to maintain the confidentiality and security of your personal data and to process it solely for the purposes specified by 21bit Casino.
5. International Data Transfers
Your personal data may be processed in jurisdictions outside Australia or the European Economic Area. In such cases, we ensure that appropriate safeguards are in place, such as standard contractual clauses or equivalent protection mechanisms, to maintain a high level of data protection in line with applicable legal standards.
6. Data Security Measures
We implement comprehensive security measures to protect your personal data against unauthorized access, loss, misuse, alteration, or disclosure. These measures include the use of encryption technologies, secure servers, regular security assessments, restricted access controls, and employee training on data protection practices. Our security protocols are regularly reviewed and updated to address emerging risks and technological advancements.
7. Data Retention Policy
Your personal data will be retained only as long as necessary to fulfill the purposes outlined in this Privacy Policy or as required by law. This includes retaining information for the duration of your account’s activity, as well as for a reasonable period following account closure for legal, regulatory, or dispute-resolution purposes. When data is no longer required, it will be securely deleted or anonymized in accordance with our data retention procedures.
8. User Rights and Choices
As an Australian resident, you have specific rights regarding your personal information, including:
Right to access: You may request access to your personal data held by us.
Right to rectification: You may request correction of inaccurate or incomplete data.
Right to erasure: You may request deletion of your data under certain circumstances, subject to legal exceptions.
Right to restrict processing: You may request restriction of data processing in specific situations.
Right to object: You may object to processing of your data for direct marketing purposes or on grounds relating to your particular situation.
Right to data portability: You may request a copy of your data in a structured, commonly used format.
To exercise any of these rights, please contact our support team via the contact information provided on our website. We will process your request in accordance with applicable legal requirements and may request verification of your identity before fulfilling your request.
9. Cookies and Tracking Technologies
21bit Casino uses cookies and similar tracking technologies to enhance user experience, analyze site traffic, and personalize content. Cookies are small files placed on your device that help us recognize you and deliver tailored content. You can manage your cookie preferences through your browser settings. Further details about our use of cookies are available in our Cookie Policy.
10. Changes to the Privacy Policy
We reserve the right to update or modify this Privacy Policy at any time to reflect changes in our practices, legal requirements, or technological advancements. Any significant changes will be communicated via our website or, where appropriate, by direct notification. Your continued use of the website following changes constitutes acceptance of the updated policy.
11. Contact Information
If you have questions, concerns, or requests regarding this Privacy Policy or our data processing practices, you may contact us through the official channels listed on the 21bit Casino website. We are committed to addressing your concerns promptly and in accordance with applicable legal requirements.
This Privacy Policy is effective as of the date published on our website. We encourage you to review the policy periodically to remain informed about how your personal data is managed and protected by 21bit Casino.